Our terms in case of a cancellation: hotel

The right of withdrawal as laid down in the Consumers’ Code is not contemplated - however, we are willing to apply the following conditions for withdrawal:
- Until 30 days before the arrival free cancellation
- Cancellation until 29 days before the arrival 50 % of the agreed total price
- Cancellation until 14 days before the day of arrival 70 % of the agreed total price
- In case of early departure or late arrival 70 % of the agreed current price for every day not used
- In case of no-show 100 % of the agreed total price

Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Costumers’ Code)

Special cases such as virus diseases:
In case of a voluntary cancellation of your hotel booking, which includes a stay in our area, in which no emergency has been declared and no restrictions have been decided, the usual above-mentioned cancellation conditions will be applied.

Our experience shows that despite you are now looking forward to your holiday unexpected things can cross your plans.
To avoid anger and unnecessary costs we recommend protecting yourself against cancellation or termination as well as rescue costs (including helicopter) with the cancellation insurance.
New! Though still existing pandemic status the European Travel Insurance covers in case of Corona illness since May 29 th 2020. More detailled information on this courtesy you will find here.

Please note that the respective cancellation conditions of the respective rate apply!

Our terms in case of a cancellation: wellness and beauty treatments

We ask you to give us at least 24 hours´ notice if you need to cancel your spa booking. Please note that there is a cancellation fee of 50% if the the cancellation is made less than 24 hours prior to to booking.
You are encouraged to arrive a few minutes prior to your treatment. Please be advised that late arrivals may result in a reduction of treatment time.