Our terms in case of a cancellation: hotel

Our experience shows that despite you are now looking forward to your holiday unexpected things can cross your plans.
To avoid anger and unnecessary costs we recommend protecting yourself against cancellation or termination as well as rescue costs (including helicopter) with the cancellation insurance.
New! Though still existing pandemic status the European Travel Insurance covers in case of Corona illness since May 29 th 2020. More detailled information on this courtesy you will find here.

Please note that the respective cancellation conditions of the respective rate apply.

Our terms in case of a cancellation: wellness and beauty treatments

We ask you to give us at least 24 hours´ notice if you need to cancel your spa booking. Please note that there is a cancellation fee of 75% if the the cancellation is made less than 24 hours prior to to booking.
You are encouraged to arrive a few minutes prior to your treatment. Please be advised that late arrivals may result in a reduction of treatment time.