Our terms in case of a cancellation: hotel

If you arrive lately or not at all or leave early, cancellation fees may arise. To avoid these costs, we recommend concluding a cancellation insurance. To guarantee a booking in our hotel, we require the acceptance of the following terms.

Please note that the respective cancellation conditions of the respective rate apply.

Our terms in case of a cancellation: wellness and beauty treatments

We ask you to give us at least 24 hours´ notice if you need to cancel your spa booking. Please note that there is a cancellation fee of 75% if the the cancellation is made less than 24 hours prior to to booking.
You are encouraged to arrive a few minutes prior to your treatment. Please be advised that late arrivals may result in a reduction of treatment time.